Att förstå användaren är ofta nyckeln till att hitta en bra lösning. Och det är inte alltid i tekniken den ligger.

“a programmer friend of mine worked for a company that was brought in to optimize the elevators in a San Fran hotel. After doing their due diligence/study, they had the hotel install mirrors in the hallway where the elevators were. By the time the visitors were done preening, the elevator had arrived.”